These terms and conditions relate to and govern the Natural Science website. Please read this and the Privacy Policy before using the website. By using the website, you are accepting and agreeing to these terms and conditions.

Saint-Nazaire Pty Ltd trading as Natural Science Wine & Liquor (“we”, “us”, “our” or “Natural Science Wine & Liquor”) reserve the right to change these terms and conditions at anytime without notice.

Our online store operates under Saint-Nazaire Pty Ltd trading as Natural Science Wine & Liquor. ACN: 650246692. Victoria Liquor License: 32070718 

Victoria Liquor Control Reform Act 1998: It is an offence to supply alcohol to a person under the age of 18 years (Penalty exceeds $17,000) and for a person under the age of 18 years to purchase or receive liquor (Penalty exceeds $700).

Orders

All orders placed on the website must only be done by those 18 years or older in accordance to Victoria Liquor Control Reform Act 1998.

All orders placed on the website intended as a gift, must confirm that the recipient is 18 years or older in accordance to Victoria Liquor Control Reform Act 1998.

All orders including those taken over the phone will be accepted at Natural Science Wine & Liquor sole discretion.

You will receive a Customer Order number specific to your purchase, signifying Natural Science Wine & Liquor’s acceptance of the order.

Vintages and prices may be subject to change at short notice, but any change will be clearly communicated prior to order processing. Bottle shots used to advertise products may show different vintages to those that are currently available. If you’re unsure about a product, please email us prior to purchasing.

Price & Payment

All orders are priced in Australian Dollars and include GST.

All prices quoted on the website exclude postage and handling costs. You will be charged extra for postage and handling. You will be notified of these extra costs at the time you place your order.

Prices quoted on the website are subject to change at our sole discretion without notice.

When you place an order on the website, you authorise Shopify Payments to deduct payments from the credit card you provide.

You must be the authorised credit card holder or be authorised by the credit card holder in order to have payment details processed.

Natural Science Wine & Liquor can refuse to authorise and process an order with absolute discretion when deemed necessary. Natural Science Wine & Liquor may request credit, anti-fraud and identity checks if deemed necessary.

Natural Science Wine & Liquor uses PCI compliant payment provider Shopify Payments to offer secure payment to protect you in accordance with industry practice.

Discount & Promotions

We offer 10% off orders for 6 or more bottles of wine, please note that specialty, limited or rare wines may be excluded from this promotion at our discretion.

We offer 10% off orders for 6 or more bottles/cans of mixed beer, please note that specialty, limited or rare beers may be excluded from this promotion at our discretion.

Our 10% discount is not applicable on spirits.

Our 10% discount is not applicable on a mix of wine and beer, the discount is only applied to products within the same category (e.g six wines, or six beers. Not 3 wines and 3 beers)

Free Shipping is applied after discount and not applicable for orders being delivered within our Next Day Delivery radius.

All promotions are automatically applied at cart.

Cancellation of Orders

All orders are subject to stock availability. We will promptly refund the full purchase price of an order to you should the requested merchandise become unavailable.

Natural Science Wine & Liquor reserves the right to cancel any order, at which time we will immediately notify the customer of this action by email or phone using the details provided. We will provide a refund using the original payment method.

Returns

Our Returns Policy is in accordance with Australia Consumer Law and provides you with additional benefits in addition to those rights, because your satisfaction is important to us.

Your rights under the Australian Consumer Law:

'Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.'

Please note that once your order has been accepted & dispatched by Natural Science Wine & Liquor, we will not accept change of mind returns or exchanges on merchandise.

In the event that your purchase is faulty, damaged, wrongly described or breaches a consumer guarantee we will cheerfully refund your money or exchange the product upon presentation of your proof of purchase and at least ¾ remaining of the original faulty bottle. Please contact info@naturalscience.shop for arrangements to be made, or alternatively head into our Blackburn store. 

Delivery charges will be reimbursed to you if Natural Science Wine & Liquor are at fault i.e. faulty product, incorrect product delivered, or products damaged in transit. In all other instances including change of mind the delivery charge will not be reimbursed.

Dispatch & Delivery of Orders

Natural Science Wine & Liquor aims to dispatch all orders received within 24 hours. Orders received on weekends & public holidays will be dispatched the next business day. We currently do not dispatch orders on Mondays. 

Next Day Deliveries are carried out by Natural Science Wine & Liquor or Third Party Providers who are required to check and verify an evidence-of-age document.

During peak periods there may be a delay in dispatching your order, however Natural Science Wine & Liquor will take every measure to ensure the prompt dispatch and delivery of your order.

We use reputable postage services (in most cases Australia Post or Sendle) to transport your order to the delivery address selected by you. Each parcel will be insured, with the maximum insurance value being $1000.

Natural ScienceWine & Liquor requires all parcels to be signed for on delivery; the supply of liquor may only be accepted and signed for by persons 18 years and older.

Due to recent changes to the Liquor Control Reform Act 1998 (the Act) we are no longer able to leave next day delivery parcels unattended. The person or persons must be available to collect the delivery from the driver.

Natural Science Wine & Liquor makes every effort to pack all parcels securely, however due to the fragile nature of the merchandise if you do receive a damaged parcel please notify info@naturalscience.shop immediately so that arrangements can be made.

Given the nature of the products sold by Natural Science Wine & Liquor, orders will not be sent in exceptionally hot weather. If there are any foreseen delays you will be notified promptly.

In the instance that you provide an incorrect delivery address, Natural Science Wine & Liquor will not be responsible for any loss or damage suffered if your order is delivered to the address that you have supplied.

Please note that all delivery and shipping fees are non-refundable unless a Product fails to comply with the Australia Consumer Law consumer guarantee provisions.

For deliveries to South Australia: as per the South Australian Liquor Licensing Legislation 2019 amendments, you agree that the recipient of the delivery is required to sign a declaration confirming their name and that they are aged 18 years and over. If the recipient looks under 25, they will be required to provide proof of age identification (photographic ID and date of birth), which will be recorded and held for a minimum of 12 months. If the recipient nominates an alternative person to collect the delivery, their details will be kept as a signed declaration.

Copyright & Intellectual Property

The website, its content, layout and design including but not limited to logo, photographs, code, data and graphics may only be used for personal reference and may not be copied, reproduced or stored without written consent of Natural Science Wine & Liquor.